I have been involved with Supply Chain and Global Procurement for 25 years and have had the true pleasure of working and partnering with Jenkins Machine for nearly 20 of those years. One may ask why or how has Jenkins Machine been a strategic partner of mine for 20 years? The reasons are plentiful, but if I were to compile everything and sum it up in to one brief statement, it’s because they are a world-class operation that strives for true excellence and 100% customer satisfaction! Because of their Quality, Delivery, ability to think “out of the box” and most importantly understand my customer & their expectations, Jenkins Machine continues to exceed my expectations and will continue to be a preferred partner well in to the future.
I have worked closely with Jenkins Machine for 6 years, and have found them to be the best production & prototyping shop I’ve ever used, bar none. Their attention to detail, surface finishes, and dimensional accuracy allow us to produce high quality products, with high confidence in the result. Their close management of shop floor scheduling and job requirements allow them to reliably hit their promised lead times, and do so cost effectively.
Perhaps the best part about working with Jenkins, however, is that their participation has made our products better. Their team truly understands our design intent, to the point where they have been able to make suggestions that positively impact our business and our customers.
Jenkins machine represents a history of fair, no nonsense, quality manufacturing without all the distractions. Mike and his staff carry on the hardworking philosophy that his father Walt had founded. We are proud to be partners with a company that understands what it takes to be successful!
I strongly recommend Jenkins Machine. They were recommended to me by a Sr. Engineer when I was new to the Lehigh Valley and have always delivered results for my projects. I look at them as an example of what supplier partnerships should mean: On time, great quality and simply a no worries kind of performance.
It’s refreshing to deal with a company with such a high level of integrity!! The Jenkins Team has always handled our jobs professionally, from start to finish. They are a rock solid company that takes pride in what they do.
I would like to tell you what a great company you have and the heart of it are the employees, but most of all the leadership. From the person that answers the phones to the sales, managers and employees that work for your company all show caring, concern, interest and great sense of pride. As a customer you feel like you are not buying just a product, you are buying a long term relationship!
I have been working with Jenkins Machine on a regular basis for the past 15 years. I develop custom products which typically carry a very tight delivery schedule. Time and time again Jenkins Machine has proven to be a top notch vendor / partner whom consistently delivers a quality product at a reasonable price. There have been several occasions where I was pressed even tighter than normal and Jenkins has delivered every single time.
Jenkins staff has always gone above and beyond to exceed every expectation in terms of service, quality & commitment. Many times, given the nature of our custom business, their professional staff has spotted errors in design fit and function. They immediately inform me of these potential issues and never miss a beat in the delivery schedule. Jenkins has consistently looked beyond just machining parts. They have on several occasions made suggestions in the designs to improve the overall design and optimize the machining process. This has resulted many times in shorter machine cycles and ultimately reduced costs to manufacture.
I give Jenkins Machine the highest level of recommendation to anyone whom is interested in creating long term business partnerships with their vendors. Jenkins always goes the extra mile to understand the needs of their customer base. They are always ready willing and able to suggest & implement changes to improve your products as they understand that they to have a vested interest in the success of your business.
Jenkins has been a Preferred Supplier for a very long time. They average less than 1 CAR per year and are a very high quality Supplier. They have helped us figure out how to produce thousands of custom parts with consistent aesthetic and functional quality. Jenkins has been very flexible and successful at fulfilling our demanding requirements
One of my first projects with Jenkins Machine was during my first few months in the work force. I sent an order to machine some button openings into a blank molded insert for one of my company’s products. I specified the button openings correctly, but failed to realize that there were two location features that also get machined into the backside of the parts (two blind holes). I didn’t realize my error until a day or two after the order had been sent in, and I called Mike in a panic. As a young engineer, I didn’t want one of my first projects to be something I had to do twice to get correct. When Mike answered the phone, he told me the parts had already shipped! My heart sank, because I was hoping to catch the mistake before the job was machined. Then, Mike said, ”Oh by the way, I noticed you forgot the location features we always do on the backside of these inserts, so my guys went ahead and put those in for you.” This was 14 years ago at this point, and I still remember how happy I was to hear that Jenkins knew our parts so well that he saved me from a blunder on an early project. This is just one example of how the Jenkins team understands the customer’s requirements and expectations, and it has not changed in my 14 years of doing business with them.
It is common that we send the most urgent and most critical jobs to Jenkins Machine. If we need the parts really fast, and with critically-high quality, the order goes to Jenkins without question. On many occasions we have needed parts so urgently that we could not afford a day of shipping raw materials to Jenkins. On countless occasions I have met a Jenkins employee in the middle to hand off blank molded parts or raw material for a job that is urgent. Mike and his team never back down from a challenge; They understand that urgent jobs arise, and their culture is to figure out how to make it possible for the customer.
There are few guarantees in life, but I have long since added high quality parts and great service from Jenkins Machine to that list!
I have been using Jenkins Machine now for over 15 years and have had many great experiences with them. I have never been disappointed with any parts I have received from Jenkins. I am always made to feel that my job is their highest priority and my requests are important. Parts are accurately checked to ensure they are in spec and always delivered in a very clean, organized manner which is not common with all machine shops I have found. Their pricing has always been competitive and customer service is top notch. I have gotten to know Mike Jenkins as well as others in the shop and not only does he treat his customers very well, his workforce is a tight nit group that does whatever they can to help each other or help a customer out. In the rare occasion I was forced to use another shop by upper management due to small price difference on a quote, I found the part quality, part finish, lead time, customer service, or all of the above were lacking compared to a part made by Jenkin’s Machine.
I will share one of my many positive experiences that sticks in my mind about Jenkin’s machine. I gave Mike Jenkins a 3D file of a lighting fixture shell that I wanted them to quote and machine. The part was very large and complex and was extremely challenging. It had a lot of free-formed curved features and I had doubts that they could even machine it. My boss at the time had strict and demanding standards for the finish of the part as well as a ridiculous timeframe to get it completed for an upcoming lighting show. Mike Jenkins agreed to take on the project and had his team work a ton of overtime and hit several challenging roadblocks. To my amazement Mike’s team got the part done one time and met all the requests. When I was picking the parts up Mike stated to me that the part took a lot more effort than he anticipated but the main concern we have is that you and your boss are happy……which we were! That job and overall experience has stood out in my mind over the years and because of situations like that I have recommended Jenkin’s machine to dozens of coworkers at several companies that I have worked for. They have all been pleased with Jenkin’s work and continue to use them to this day for their machining needs.
As a company that typically orders prototype quantities of parts, it can be hard for us to maintain a solid business relationship with machine shops that are looking to move from prototypes into production. However, our relationship with Jenkins Machine has remained strong since 2007, and they are consistently our go-to resource for all types of machining, especially the difficult projects or the tight-timeline efforts. One particular example was an effort that required tighter process control than was originally expected. The Jenkins team went above and beyond by coming to our facility and working closely with us to solve the problem, which resulted in parts that exceeded our performance requirements. I highly recommend Jenkins Machine for all of your machining needs.
Great pricing, short lead-times, outstanding service and excellent communication. Jenkins Machine has consistently been our go-to machine shop since 2007.